Refund policy

Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, as required under European Union consumer law.

To be eligible for a return, your item must be in the same condition that you received it: unused, unopened, in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@grynd13.com. Returns must be approved in advance. Items sent back to us without prior approval will not be accepted. Approved returns must be shipped to the address we send you by mail, when the return is accepted.

Unless the item is defective or incorrect, the customer is responsible for all return shipping costs. Returned items must be sent with tracking. GRYND13 is not responsible for items lost in transit.

For any return-related questions, contact us at info@grynd13.com.

Damaged or incorrect items
Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately at info@grynd13.com so we can evaluate the issue and resolve it.

Exceptions / non-returnable items
We do not accept returns for the following:

  • Opened or used products

  • Products with broken seals

  • Flammable or hazardous materials

  • Custom or personalized products

  • Sale items or gift cards

GRYPP Grip Spray is classified as a personal-use product. Once opened, it cannot be returned for reasons of hygiene and health protection, as allowed under Article 6:230p sub f of the Dutch Civil Code, which implements EU Directive 2011/83/EU on consumer rights.

Exchanges
We do not offer exchanges. If you want a different item, return the one you received (if eligible), and place a new order separately once the return is approved.

European Union 14-day cooling-off period
If your order is shipped into the European Union, you have the legal right to cancel or return your order within 14 days, without giving any reason. To qualify, the item must be unused, unopened, and in its original packaging. Proof of purchase is required. Return shipping for such cancellations is at your own cost.

Refunds
Once we’ve received and inspected your return, we will notify you whether the refund is approved. If approved, a refund will be issued to your original payment method within 10 business days.

Please note: it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received your funds, contact us at info@grynd13.com.